Hayfield will not only deliver you a quality home but are committed to providing you great service at every step of your buying process and beyond. We call this your Hayfield journey and our commitment to you is set out in this Customer Charter.
As part of our promise to you, our trained and knowledgeable team will be with you at each step of this process.
• Before reserving your new home, our Sales Development Managers will provide you with full and clear information about your new home and what to expect during your journey so that you can make an informed decision
• Our Sales Development Managers will support you in the first part of your journey and will be available to answer questions about your new home
• They will also assist you during the selection process of your choices and any extras you may wish to have
• You will be updated on the progress of your new home, ensuring you are fully informed when your home is likely to be ready to move into, and we will accompany you on your site visits
• Our Quality Managers will check the quality of your new home at key stages during the construction process, ensuring they work closely with the Site Manager in relation to when your home will be ready to move into
• As we near completion of your new home, our team will carry out a full home demonstration prior to you moving in and offer a follow-up demonstration if required when they hand the keys to your new home over to you
• They will also inform you about our Customer Care service once you have moved in, allowing defect works to be dealt with effectively and efficiently and inform you of our emergency process which we endeavour to complete works within a 24-hour period
• As a company, we will provide you with health and safety advice to minimise the risk of danger during construction and after you have moved into your new home
• We will also provide you with information about your warranty provider and provide a formal complaints procedure if you feel you have not received the service you would have hoped for.
We comply with the requirements of the Consumer Code for Home Builders for all reservations before 5th March 2024 and the New Homes Quality Code for all reservations after 5th March 2024, copies of which will be provided at the point of reservation and will be referred to throughout your Hayfield journey. The New Homes Quality Code updated on 2nd March 2026 and therefore any reservations after this date will be on the newer version of this Code.