March 23, 2023
Hayfield has been awarded a five-star customer satisfaction rating by the Home Builders Federation (HBF) following feedback collected in its independent survey.
The HBF scheme establishes customer satisfaction levels with the buying experience and the quality of the finished home. Star ratings are calculated on the number of customers who would recommend their housebuilder to friends, with a five-star rating requiring 90% or above stating ‘yes’.
Hayfield, the fast-growing premium housebuilder based in Solihull, specialises in EPC A, eco-friendly family homes that exceed the government’s Future Homes Standard – which will be mandatory from 2025.
Andy Morris, Managing Director of Hayfield, said: “We take great pride in building high quality, beautiful and future-proofed homes but that frankly means nothing if our customers don't love them as much as we do. So, we're truly delighted to have achieved a prestigious five-star rating in the HBF’s star-rating scheme.
“This is a firm seal of approval from our customers – the people we strive and innovate for – and reflects what they think of the Hayfield homebuying experience from start to finish. Which, of course, means that every single member of our team had a hand in us achieving this 5* stamp – from construction right through to customer care. This is a special moment for everyone at Hayfield and proves that customers want to see more eco homes built, which is what we need to help the UK reach net zero.”
Hayfield has a number of other accolades, having previously won Housebuilder of the Year at the WhatHouse? Awards and the RoSPA Gold award for health and safety for two consecutive years.