Hayfield Strengthens its Customer Care Team with Four New Appointments

Hayfield has made two promotions and two new appointments to expand its 13-strong Customer Care team. The company is the current holder of the WhatHouse? ‘Housebuilder of the Year’ title.   

Harriet Dickson, who has been a Sales Manager at Hayfield since 2018, has been promoted to Head of Customer Care. Hannah Bailey, who has also been with the multi-award-winning firm for four years, has been promoted to a Customer Care Manager.

Lesley Kelly has been newly recruited as a Customer Care Manager, and Della Swan has joined as a Customer Coordinator. Paul Foster, who joined the business five years ago, becomes a Senior Quality Training Manager, working with Marc Rose and Luke Taylor-Hodge, who have both transitioned into Quality Training Manager roles.

Andy Morris, Managing Director of Hayfield said: “Caring for our customers is the core strategy that runs through everything this business does and stands for. As we grow, we must be proactive to maintain our exceptionally high standards of service. So, with the number of our home completions rising to around 350 this year, we have taken the opportunity to expand the department.

“Having previously been a Sales Manager, since our very first development launched, Harriet Dickson has been promoted to head up this experienced and highly knowledgeable team. I am proud of how the whole department is working together to proactively and reactively ensure our homes are defect free for the two-year period after the completion date.

“Our commitment to developing and nurturing our team members – and recognise and reward talent – demonstrates a key strand of our ESG strategy.”

Lesley Kelly has joined Hayfield from Crest Nicholson plc (Chiltern). Prior to that she worked at Bellway, and as a Customer Relations Executive for Berkeley Group. She has worked in the housebuilding industry for over 20 years.

Della Swan has joined from David Wilson, where she was a Customer Care Coordinator. Prior to that, she undertook the same role for Keepmoat Homes. She has worked in the industry for 17 years.

Harriet Dickson, Head of Customer Care for Hayfield said: “I am thrilled to be embarking on a new national role at Hayfield. By re-thinking how the department functions to become even more customer centric has driven the expansion of the team and sees us welcome new recruits. I am looking forward to supporting our customers’ journeys and the entire process of making our outstanding new houses into homes.” 

Hayfield has nine live sites in Bedfordshire, Buckinghamshire, Cambridgeshire, Worcestershire and Wiltshire, where executive family homes are being constructed in prime semi-rural and edge of town settings. Hayfield is seeking to deliver a turnover of £150m during 2022, while the company gears up to construct 500 homes annually, supported by a five-year landbank.